Our next Client Spotlight features the software company, Citrix. We had the opportunity to sit down with Azra Burden who is the sponsorship program manager and has been with the company for over a decade. Citrix has become increasingly in...read more
Simplifying Your Sports & Entertainment Assets
Concierge Live provides a corporate ticket management application that helps companies better manage and understand their ticket inventory for sports and entertainment events. Our software helps Fortune 500 companies like Google, Aon, UnitedHealthcare, and Alaska Airlines manage their event tickets but also small and mid-sized companies like Health Carousel, PVS Chemicals, IOMAXIS and Credigy. What do they all have in common? They all have ticket inventories and are looking for ways to make the process easier.
Flexible Ticket Management & Requesting
Complete control of your tickets
- Manage inventories locally, regional and/or corporately
- Ticket admin control their tickets including request timing / availability, approvals and business and personal use types
- Ticket admin can make informed approval decisions
- Users have increased awareness of ticket availability through an online application and automated notifications
- Request on your laptop, desktop or mobile device
- Seamlessly purchase secondary market tickets when company tickets are no longer available
Improve ticket utilization and user/ticket admin efficiency:
- Control and automate ticket requesting through access rules and “triggers”
- Auto-assign and lotteries automate approvals without ticket admin review
- Inventory configuration templates streamline business rule creation
- Automate Ticketmaster mobile transfers to assigned requestors
- Notify users about new and upcoming events via our Daily Digest
Analytics & Reporting
Collect data on each ticket and attendee
- Data-driven decisions: know who and how each ticket was used
- Track results to quantify investments
- Mitigate risk and comply with your industry’s entertainment laws
- Streamline forecasting and budget processes
Ticket management is unique to each client based on their needs and culture. The definition of success varies across all organizations and industries
- Make account and ticket changes in real-time: request access, management, billing, data fields, policies, delivery options and more
- Further enhance the user experience through integration with company systems like Salesforce, Single Sign-On (SSO) and user directory feeds
For clients who prefer an outsourced ticket management process, Concierge Live offers cost-effective options which allow clients to outsource administrative ticket tasks. The Concierge Live Client Services team can manage day-to-day tasks such as:
- Inventory creation
- Ticket configuration
- Ticket delivery
- Ad-hoc tasks like updating user profiles, merging contact companies, updating departments, customized reporting, etc.
- We can also provide a custom scope of work (SOW) based on client need.
From our users
Our relationship with Concierge Live helped us more clearly define the best ways to use our suites and premium seats. We needed a system to help us track how many events an employee had attended in the past and how he or she used tickets. The plan from there was to then make informed decisions on which requests to accept or defer to later events.
The biggest change in the sponsorship world that we have seen is the intensity and need to be able to show the business return for what our clients are doing. Concierge Live helps us fulfill this vital requirement.
We now experience ticketing management efficiencies at levels that we never thought possible until partnering with Concierge Live. Our awareness of how client and prospect interaction at events impacts sales has significantly grown. Their platform is comprehensive, yet simple enough for any company to experience vast improvement in its ticketing process.
Working with Concierge Live has been a great experience. Their platform is simple and easy to use for both the end user and the administrator. I don't know why a Fortune 500 company would use anyone else, as there is simply no comparison to their platform and expertise. Any company that is using another platform is failing to achieve maximum efficiency.
The product offers many features that support not only management of ticket assets but reporting. Being able to analyze our usage for ROI purposes is key and Concierge Live allows me to do that easily. I can customize standard reports or build my own. Concierge Live beat out all the others specifically because of the reporting capabilities it offered.
Concierge Live makes it simple. Their design and layout is easy to navigate and their platform is robust and reliable. However, it is their outstanding customer service that sets them apart as they strive to be friendly, responsive and results driven. Quite simply, they are great people who have a great product.
From the blog
Our very first client spotlight is Sport Dimensions, a sports marketing and activation agency based out of Englewood, Colorado. Austin Schneider, Marketing Manager at Sport Dimensions, took the time to sit down with us and dive in to what...read more