Features

An inventory management process built to meet your needs

Our relationship with Concierge Live helped us more clearly define the best ways to use our suites and premium seats. We needed a system to help us track how many events an employee had attended in the past and how he or she used tickets. The plan from there was to then make informed decisions on which requests to accept or defer to later events.

Azra Burden

Sponsorship Program Manager, Citrix

The biggest change in the sponsorship world that we have seen is the intensity and need to be able to show the business return for what our clients are doing. Concierge Live helps us fulfill this vital requirement.

Austin Schneider

Marketing Manager, Sport Dimensions

We now experience ticketing management efficiencies at levels that we never thought possible until partnering with Concierge Live. Our awareness of how client and prospect interaction at events impacts sales has significantly grown. Their platform is comprehensive, yet simple enough for any company to experience vast improvement in its ticketing process.  

Danielle Gollenberg

Sponsorship & Hospitality Manager, Schneider Electric

Features

Eliminate the need for spreadsheets and manual processes

Solving your ticket management challenges is a key factor in defining our value. While each client may define their success differently, some of the features are universally used when managing tickets. The following features address some of the most common ticket management challenges.

Discover new and easier ways to manage your tickets

Shop Page

Concierge Live provides a branded home page which allows admin to communicate announcements and users to stay up to speed on requests and their statuses. Users can also enable notifications to receive alert emails reducing their need to login regularly to be aware of  available sports and entertainment tickets.

Shop Page

Concierge Live provides a branded home page which allows admin to communicate announcements and users to stay up to speed on requests and their statuses. Users can also enable notifications to receive alert emails reducing their need to login regularly to be aware of  available sports and entertainment tickets.

Request Data

Data collection can be as simple or as comprehensive as your company needs. From a requesting standpoint, data fields can be applied to an attendee type (i.e. client, prospect, etc.). Once applied to attendee types, users can be required to complete fields to submit a request. It’s important to highlight data fields (i.e. company, title, account number, current revenue) do not have to be consistent across your attendee types.

The flexibility to capture attendee information at the ticket level gives ticket admin the ability to create an unlimited number of attendee types and data fields. This can be done on the fly without work/change orders by simply adding or configuring data fields based on your needs.

Request Data

Data collection can be as simple or as comprehensive as your company needs. From a requesting standpoint, data fields can be applied to an attendee type (i.e. client, prospect, etc.). Once applied to attendee types, users can be required to complete fields to submit a request. It’s important to highlight data fields (i.e. company, title, account number, current revenue) do not have to be consistent across your attendee types.

The flexibility to capture attendee information at the ticket level gives ticket admin the ability to create an unlimited number of attendee types and data fields. This can be done on the fly without work/change orders by simply adding or configuring data fields based on your needs.

Secondary Requesting

We contain the entire secondary process within Concierge Live. Users never leave Concierge Live (i.e. the do not punch out to Stubhubor any other secondary site). The secondary ticket request process is the same as it is for company tickets (i.e. selection of an attendee type (i.e. client, prospect) and completion of attendee data fields (i.e. name, company, title, etc.). This reduces the learning curve, but it also ensures data integrity and reporting for secondary ticket purchases.

Secondary Requesting

We contain the entire secondary process within Concierge Live. Users never leave Concierge Live (i.e. the do not punch out to Stubhubor any other secondary site). The secondary ticket request process is the same as it is for company tickets (i.e. selection of an attendee type (i.e. client, prospect) and completion of attendee data fields (i.e. name, company, title, etc.). This reduces the learning curve, but it also ensures data integrity and reporting for secondary ticket purchases.

Manage Tickets Your Way

Since Concierge Live stores tickets individually, there are no limitations on how they can be configured and managed. Each ticket admin can configure tickets at the ticket level, the event level, or even at the global level to suit your needs. This allows ticket admin to modify work flows and requirements on the fly based on the goals for that event or those tickets.

Common configuration options include:

  • Management Permissions
  • Request Permissions
  • Attendee Types (i.e. client, prospect, employee, etc.)
  • Billing
  • Delivery
  • Auto-assign & Lottery

Manage Tickets Your Way

Since Concierge Live stores tickets individually, there are no limitations on how they can be configured and managed. Each ticket admin can configure tickets at the ticket level, the event level, or even at the global level to suit your needs. This allows ticket admin to modify work flows and requirements on the fly based on the goals for that event or those tickets.

Common configuration options include:

  • Management Permissions
  • Request Permissions
  • Attendee Types (i.e. client, prospect, employee, etc.)
  • Billing
  • Delivery
  • Auto-assign & Lottery
  •  

Automated Notifications

In general users receive an email notification about a request’s status as it move through the process (receipt confirmation, approved, declined, waitlisted, shipped, etc.). Each user has the ability to opt in or out of notifications.

A popular notification is called the Daily Digest. The daily digest outlines new events/tickets a user has access to and upcoming events (within the next 7 days). The daily digest serves two primary purposes: it pushes information to users so they don’t have to log into Concierge Live to see ticket availability and it eliminates the need for ticket admin to create and manage distribution lists about ticket opportunities.

Automated Notifications

In general users receive an email notification about a request’s status as it move through the process (receipt confirmation, approved, declined, waitlisted, shipped, etc.). Each user has the ability to opt in or out of notifications.

A popular notification is called the Daily Digest. The daily digest outlines new events/tickets a user has access to and upcoming events (within the next 7 days). The daily digest serves two primary purposes: it pushes information to users so they don’t have to log into Concierge Live to see ticket availability and it eliminates the need for ticket admin to create and manage distribution lists about ticket opportunities.

Auto-Assign and Lottery

Auto-assign is a ticket configuration setting commonly used for lesser demand events or tickets. When enabled, auto-assign creates a first-come, first-served approval process. As with other ticket settings, a ticket admin can configure a timeframe for when auto-assign goes into effect (i.e. 5 days before).

Ticket admin can also enable a lottery feature. The lottery feature is designed for employee personal ticket requests. When enabled, ticket assignments occur at a designated time based on the number of lottery tickets a user has been assigned and their recent attendance for lottery requests.

Auto-Assign and Lottery

Auto-assign is a ticket configuration setting commonly used for lesser demand events or tickets. When enabled, auto-assign creates a first-come, first-served approval process. As with other ticket settings, a ticket admin can configure a timeframe for when auto-assign goes into effect (i.e. 5 days before).

Ticket admin can also enable a lottery feature. The lottery feature is designed for employee personal ticket requests. When enabled, ticket assignments occur at a designated time based on the number of lottery tickets a user has been assigned and their recent attendance for lottery requests.

Mobile Friendly

In today’s world being mobile friendly is a must. Our mobile apps allows users to easily view and request available inventory on their mobile devices. At the same time, mobile tickets are becoming more and more common as venues move to a paperless ticket process. Concierge Live provides options to make mobile ticket transfer process easier.

Mobile Friendly

In today’s world being mobile friendly is a must. Our mobile apps allows users to easily view and request available inventory on their mobile devices. At the same time, mobile tickets are becoming more and more common as venues move to a paperless ticket process. Concierge Live provides options to make mobile ticket transfer process easier.

Attendee Data

When ticket admin would like additional information on an attendee, they can view his or her attendee card which outlines all the information captured during the request process.

As part of the attendee card, ticket admin can see an attendee’s ticket count, event count, and the value of assigned tickets for a rolling 12 month period and their total ticket usage. Ticket admin can see the same usage information for an attendee’s company.

Attendee Data

When ticket admin would like additional information on an attendee, they can view his or her attendee card which outlines all the information captured during the request process.

As part of the attendee card, ticket admin can see an attendee’s ticket count, event count, and the value of assigned tickets for a rolling 12 month period and their total ticket usage. Ticket admin can see the same usage information for an attendee’s company.

Reporting

Concierge Live collects data the proper way: at the attendee level and ticket level. Since we store tickets individually, clients know who and how each ticket was used. This approach is unique to Concierge Live and ensures our data collection process is accurate.

Ticket admin have access to dozen reports to address their reporting needs. All reports are exportable to Excel and CVS.

Reporting

Concierge Live collects data the proper way: at the attendee level and ticket level. Since we store tickets individually, clients know who and how each ticket was used. This approach is unique to Concierge Live and ensures our data collection process is accurate.

Ticket admin have access to dozen reports to address their reporting needs. All reports are exportable to Excel and CVS.

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