Client Services & Support
Client services & support involves more than just picking up the phone or responding to an email. It is built on hard work and a solid foundation.
Corporate ticket management is our core competency. To ensure our clients are properly supported, we provide a number of support services to clients:
Concierge Live Support hours of operation are 9:00am – 6:00pm EST, Monday through Friday.
Concierge Live offers weekly ticket admin and user training sessions. All training sessions are conducted through GoToMeeting. A typical user training session is 30 minutes and a ticket admin training is 1 hour – 1.5 hours depending on Q&A.
Concierge Live maintains a knowledge-based support site which can be accessed 24X7X365. Users and ticket admin can search for and view a variety of training aids with screenshots and step-by-step instructions.
Concierge Live’s weekly training sessions educate ticket admin and users on every aspect of Concierge Live in order to be successful. However, some companies want personalized attention to discuss their needs, strategize on the best path forward, setup and launch. To address this, Concierge Live offers assisted activation. For more information on assisted activation contact us at firstname.lastname@example.org
For clients who prefer an outsourced ticket management process, Concierge Live offers cost-effective options which allow clients to outsource administrative ticket tasks. The Concierge Live Client Services team can manage day-to-day tasks such as inventory creation, ticket configuration and ticket delivery to ad-hoc tasks like updating user profiles, merging contact companies, updating departments, customized reporting, etc. We can also provide a custom scope of work (SOW) based on client need.
Through our partnerships and relationships, Concierge Live has access to events in virtually every market. When your company needs tickets, accommodations, talent procured, let Concierge Live fulfill your one of a kind experiences and events.
When integration is required, our development team assumes a key role ensuring needs are addressed within budget and on time. Concierge Live not only has a Native Integration to Salesforce, we can also pull in contact data from other top CRMs like Sugar, Microsoft Dynamics, ZOHO and Base. Other common integrations include directoryfeedsand Single Sign-On (SSO).
Concierge Live is more than ticket technology; we have centers of expertise across the sports, entertainment, and hospitality spectrums. We partner with clients to build world class ticket platforms based on their needs and culture.
Many years ago members of our management team were assigned the responsibility of managing tickets at one of the largest companies in the world. Initially, they faced the same problems many companies face when managing tickets manually. It was inefficient, error-prone, non-compliant and lacked information. They solved this problem by formalizing a unique corporate ticket management program and streamlining the process through web-based software.
Since then, they created Concierge Live, and we’ve had the unique privilege to start from the ground up and build an entirely new system based on this experience. This is the basis behind our company. We’ve faced the same problems you are having, worked them and re-worked them. Instead of going through the same process, let us understand your challenges, and we will share our solutions with you.
As with any business, our greatest asset is our staff. Our expertise includes extensive experience in ticketing, hospitality, e-commerce, technology and marketing. Our success is based on our customer’s success. As a result, we believe customer support is the most important part of what we do. We work hard to listen to and understand our customer’s needs and challenges, and we work even harder to help them be successful. All of our client services team members are located in the US and subject matter experts on Concierge Live.