Client Services & Support
Client services & support involves more than just picking up the phone or responding to an email. It is built on hard work and a solid foundation.
Corporate ticket management is our core competency. We can manage the entire process for you or parts of the process allowing you to focus on your core competencies. Part of our standard consulting is to identify the combination of services that work best for your company. Below are some of the services we offer:
Enterprise clients are assigned a client services manager with experience on large and complex accounts. The client services manager is responsible for the overall account relationship and partners with clients to understand and advise on corporate ticket management policies, practices and methodologies.
Concierge Live offers al-a-carte ticket services from inventory creation and configuration to receiving, packaging, storing and delivering tickets to sourcing ticket and event opportunities. These cost-effective options allow clients to outsource administrative ticket related tasks and focus on strategic elements like target attendee profiles, allocation models, request approvals, etc.
Our development team is entirely in-house, based in the United States and responsible for performance, maintenance and the on-going enhancement of our platform. When integration (Salesforce, User Feed, SSO, etc.) is required, our development team assumes a key role ensuring needs are addressed within budget and on time.
Concierge Live is more than ticket technology; we have centers of expertise across the sports, entertainment, and hospitality spectrums. We partner with clients to build world class ticket platforms based on their needs and culture.
Many years ago members of our management team were assigned the responsibility of managing tickets at one of the largest companies in the world. Initially, they faced the same problems many companies face when managing tickets manually. It was inefficient, error-prone, non-compliant and lacked information. They solved this problem by formalizing a unique corporate ticket management program and streamlining the process through web-based software.
Since then, they created Concierge Live, and we’ve had the unique privilege to start from the ground up and build an entirely new system based on this experience. This is the basis behind our company. We’ve faced the same problems you are having, worked them and re-worked them. Instead of going through the same process, let us understand your challenges, and we will share our solutions with you.
As with any business, our greatest asset is our staff. Our expertise includes extensive experience in ticketing, hospitality, e-commerce, technology and marketing. Our success is based on our customer’s success. As a result, we believe customer support is the most important part of what we do. We work hard to listen to and understand our customer’s needs and challenges, and we work even harder to help them be successful. All of our client services team members are located in the US and subject matter experts on Concierge Live.