Ticket Management Services
Leverage Our Expertise
Ticket management is our core competency. We can manage the entire process for you, or parts of the process, allowing you to focus on your core competencies. Part of our standard consulting is to identify the combination of services that work best for your company. Below are the services we offer:
Ticket Management Consulting
We architect and design the perfect ticket management program for your company. We define current and target environment and use best practices to help your company transition. We identify problems from both an efficiency and information standpoint and help you solve them.
Quality consulting comes from extensive experience. We originated as ticket managers and we've successfully implemented ticket management programs at a variety of companies. We know each company has it's own unique requirements and no ticket management program is alike. Which is why proper guidance and experience is a necessity to implement a successful ticket management program.
Purchasing & Financial Management
We become your strategic partner and take over the day-to-day administrative tasks associated with purchasing tickets. We will be responsible for executing the purchase, maintaining both internal and external relationships, capturing invoice details, and creating inventory in your system.
Allocating tickets is the act of pre-assigning tickets to departments. It allows tickets to be reserved for departments with the most opportunity for growth and success, but this can be a difficult and time consuming task. It requires a lot of communication and the ability to predict demand.
We help you with this process by defining goals and objectives. We make the process simple, efficient, and effective. We carry out the process from start to finish, allowing to you to use that time to focus on your core competencies.
Fulfillment & Inventory Management
Managing vendor relationships, storing tickets, fulfilling and shipping orders can be a cumbersome and time consuming process. By delegating this service to us, you save time, money, and effort. You get the benefit of using our unique and refined fulfillment process. With our proprietary techniques and technology we maximize efficiencies and achieve economies of scale across our clients, lowering the bottom line. Because of this, our fulfillment service is a cost effective way to store and fulfill your ticket orders, allowing you to focus on your core competencies.
Our customer support is unique because we assign each one of our clients their own dedicated in-house support team. While customer service is about servicing the client, we also think its about building a relationship, and that's why we've taken this approach. Your team will always be knowledgeable on your account, requirements, and needs, so you never have to repeat yourself. They will regularly analyze your account to determine if changes should be made, and you will have a direct line of communication with your team.
Customer support is very important to our company and we've implemented a unique model that is centered around our customers.