A True Extension of Your BrandConcierge Live is more than a ticket inventory solution.....
Leverage Our Expertise
Ticket management is our core competency. We can manage the entire process for you or parts of the process allowing you to focus on your core competencies. Part of our standard consulting is to identify the combination of services that work best for your company. Below are some of the services we offer:
Our customer support is unique because we assign each one of our clients their own in-house support team. While customer service is about servicing the client, we also think it’s about building a relationship, and that’s why we’ve taken this approach. Your team will always be knowledgeable on your account, requirements and needs so you never have to repeat yourself. They will regularly analyze your account to determine if changes should be made, and you will have a direct line of communication with your team.
Managing vendor relationships, storing tickets, fulfilling and shipping orders can be a cumbersome and time consuming process. By delegating this service to us, you save time, money, and effort. You get the benefit of using our unique and refined fulfillment process. With our proprietary techniques and technology, we maximize efficiencies and achieve economies of scale across our clients, lowering the bottom line. Because of this, our fulfillment service is a cost effective way to store and fulfill your ticket orders, allowing you to focus on your core competencies.
Allocating tickets is the act of pre-assigning tickets to departments, users or user groups. It allows tickets to be aligned with users who have the most opportunity for growth and success, but this can be a difficult and time-consuming task. It requires a lot of communication and the ability to predict demand.
We help you with this process by working with you to define goals and objectives. We make the process simple, efficient and effective. We carry out the process from start to finish, allowing to you to use that time to focus on your core competencies.
Each ticket under management represents a tangible product and capital for our clients. Unless inventories are controlled, they are unreliable, inefficient, and costly. We will create inventory based on a mutually agreed to process and timeframes. Once communicated, inventory is created and configured in Concierge Live.
See what your current system lacks...
Concierge Live: simplicity, efficiency, accuracy.